The Way Covert Recording Exposed a £28 Million Timeshare Scam

Authorities have called it as a major frauds of its kind in the United Kingdom.

Altogether 14 defendants have been sentenced for their involvement in a £28 million scheme to defraud more than 3,500 vacation property investors.

The affected individuals were eager to get out of age-old holiday ownership agreements and tried to find help.

A large number were in the age range of 60 and 80. Over 500 of them lost more than £10,000, and a single victim handed over more than £80,000.

Those targeted were exposed to aggressive presentations lasting up to six hours. They were financially worse off, owning valueless fake "rewards" and remained trapped in costly timeshare contracts they could no longer use.

The Firm At the Heart of the Deception

The company at the centre of the fraud was Sell My Timeshare (SMT). They collected people's money to fund the owners' lavish lifestyle of private schools, millionaire mansions and private jets.

The leader at the head of the company, the company director, was sentenced to a seven-and-half year sentence in January for fraudulent conspiracy.

In the latest development, his partner one of the co-defendants was one of the final three to hear their sentences.

She was given a two-year long deferred imprisonment at the judicial venue after confessing to illegal fund handling.

It has been a lengthy process and represents a major victory for the victims who came forward, the police and legal representatives.

The Way the Investigation Started

I first heard about SMT came in the summer of 2016. The position was in the investigations unit of a broadcasting service, creating investigative shows.

A friend mentioned that his mum had inherited the use of a timeshare apartment in the Spanish coast and, after decades of vacations, had begun looking to get out of the agreement.

It's worth mentioning how popular vacation properties had evolved with UK travelers in the last decades of the 20th century.

Vacation properties enabled families to use the same accommodation annually, or trade their weeks with fellow investors who had units in different locations. About 600,000 vacation seekers seized that chance.

The initial boom was paired with a lot of reports about rip-off merchants deceptively promoting investments. They appeared frequently on public interest broadcasts.

The common holiday ownership agreement locked buyers for decades.

In that period, those owners who had enjoyed their guaranteed place in the sun for a long time were advancing in years, and a significant number were looking to end their association to their holiday properties.

Several had declining mobility and found it difficult to access their properties. Some just believed they'd got all they wanted from them. And some had died, in many cases passing on their family members to take over the deals - including their yearly fees and upkeep costs.

The Undercover Operation Progresses

It was at this point the friend's mum had ended up. She looked online for options and discovered the company, a enterprise whose online presence assured to get her out of her deal.

Yet, having paid a fee and scheduled a consultation with them, her loved ones had doubts.

Further research uncovered numerous individuals claiming they had submitted funds and received no benefit from the service. Actually, they had suffered financially. Substantial amounts.

The reporting group began investigating what was occurring. It was rapidly apparent that there were dubious individuals active in the holiday ownership market.

A legal professional had many grievance cases waiting to sue the company.

We spoke to clients who had dealt with the organization and they each reported similar experiences. They assumed the company would acquire their investment away from them but when they participated in a session (for which they submitted funds initially) they were advised there was no market for their property.

Rather, they were persuaded - indeed coerced - to invest additional funds acquiring "the firm's incentive scheme", associated with the outfit's parent company, Monster Travel.

What exactly these were was rather ambiguous. They seemed similar to a form of credit, providing cheaper vacations and services and retail offers.

And they were apparently "transferable with fellow investors, some time down the line.

Committing funds up front now would produce an eventual payoff that would cover the company's charges and leave the property owner with a gain, freed at last from their pesky deal.

An unbelievable offer? Certainly, that proved correct.

A 'Deceptive Scam'

Based on these descriptions were correct, this was a major deception.

This is known as a "bait-and-switch."

Someone - here SMT - "attracts the client by advertising a particular product only to then say that's not available, pushing the client to a different, lower-quality option.

This is against the law. Equipped with all the evidence we had gathered, we presented the rationale to discreetly video one of the firm's consultations.

This takes dedication, work, and strong justifications for why this is the only way to collect the evidence needed to confirm deceptive practices.

With approval secured, our compact group organized a consultation with one of the company's representatives in the English town.

Posing as a potential client aiming to get his mum released from her timeshare contract|holiday ownership agreement

Cassidy Miller
Cassidy Miller

A tech enthusiast and reviewer with over a decade of experience, specializing in consumer electronics and emerging technologies.